Support
Contact Support
Email: For the fastest response, email us directly at support@realestateedgepro.com. Please include your order number and a brief description of the issue so we can assist you as quickly as possible.
Response Time: We respond to all support requests within 24 hours, Monday through Friday. Requests submitted on weekends or holidays will be addressed on the next business day.
Contact Form
[Insert WooCommerce or contact form plugin form block here]
Fields to include: Name, Email Address, Order Number (optional), Subject, Message
What to Include in Your Message
To help us resolve your issue quickly, please provide:
- Your full name and the email address used at checkout
- Your order number (found in your confirmation email)
- The product name you are having trouble with
- A description of the issue, including any error messages you are seeing
- The version of Microsoft Excel you are using and whether you are on Windows or Mac